Privacy policy.

The data controller for the store is Renderit Limited, trading as Satellite Direct.

Correspondence address: Gorey Shopping Centre, Gorey, Co. Wexford, Ireland. For privacy enquiries or to exercise your rights, email shop@satellitedirect.ie or use our contact form. This address is for correspondence; it does not mean that order collection or returns without prior arrangement are available.

• Orders and accounts: your name, email, telephone number, billing and delivery addresses, products purchased, order history and account information.
• Payments: transaction references, payment method, status and information needed to process payments, refunds or disputes. Payment providers handle card entry. The store does not store your full card number or card security code.
• Customer service: information in enquiries, order messages, return requests and any attachments you choose to provide. The contact form asks for your name, email and message; telephone is optional.
• Newsletter: if you subscribe, your email address, the consent wording and version, request and confirmation dates, subscription status and campaign processing records.
• Technical information: information needed to serve and protect the website, such as IP address, requested pages, browser information, security events and session information.
• Store statistics: page and visit statistics and aggregate counts of product searches and suggestions selected. Please do not enter personal or sensitive information into the product search box.

Most information comes directly from you through checkout, account registration, subscriptions and correspondence. We also receive payment confirmations, fraud or dispute information from payment providers and fulfilment or tracking updates from the wholesale partner and couriers handling your order. Website and security systems collect technical information during your visit.

Information required to accept payment and deliver an order is necessary to fulfil the purchase. Without it we may be unable to process the order. Newsletter participation and optional marketing preferences are not conditions of buying from us.

• Orders, delivery, returns and order-related support: to take steps at your request before a purchase and perform our contract with you.
• Tax, accounting and legally required records: to comply with our legal obligations.
• General enquiries, account administration, security and fraud prevention: our legitimate interests in responding to customers, operating a reliable store and protecting the business and its users, balanced against your rights.
• Store improvement: our legitimate interests in understanding the performance of the store and its catalogue, using proportionate statistics. Where optional cookies or similar technologies require consent, consent is required separately.
• Newsletter marketing: your consent, given separately and confirmed by email. You may withdraw it at any time. We do not automatically add customers to the newsletter because they placed an order.

We share information necessary to fulfil your order with our wholesale fulfilment partner in Ireland, which dispatches orders directly to customers, and the delivery couriers involved. The order information we provide to this wholesale partner is handled in Ireland. This can include your name, delivery address, contact details, ordered products and delivery instructions. Payment card details are not included in the fulfilment information sent by the store.

Payment methods currently enabled include Stripe card payments, Link and Klarna through Stripe, and Revolut card payments, Revolut Pay and supported digital wallets through Revolut. The methods shown to you depend on checkout availability and eligibility. Providers may process data as independent controllers for their own legal, security, fraud prevention and payment responsibilities, as well as providing services to the store.

See Stripe’s privacy information and Revolut’s privacy information. Relevant payment-method notices are also provided by the provider during payment.

Technical providers supporting hosting, maintenance, email delivery, security and backups may process information needed to operate the store. Store email is configured to use Brevo through WP Mail SMTP. This can include transactional messages and, when newsletter sending is enabled, confirmation emails and newsletters. Our newsletter contact and campaign records are managed within the store; enabling email delivery does not automatically import order customers into a marketing list.

We may also disclose relevant records to professional advisers, accountants, insurers and authorities when necessary for their services, legal duties or the establishment or defence of legal claims. Access should be limited to the data needed for the purpose.

Cookies and similar storage can support the basket, login, checkout, security and features you request, such as comparison and wishlist functions. Blocking necessary storage may prevent these features from working. Payment providers may use their own technologies when you choose their services.

Optional analytics or advertising technologies that require consent must not be treated as necessary simply because they help the business. If such technologies are introduced, the store must provide an appropriate consent choice and a way to withdraw it. This privacy notice, or continuing to browse, does not provide that consent.

You can also manage stored cookies through your browser settings. Browser controls are additional controls and do not replace any consent mechanism required for optional technologies. Contact us if you need information about a particular cookie or feature.

The store currently uses WP Statistics for website statistics. IP anonymisation and hashing are enabled in its settings. These measures reduce identifiability; hashing does not by itself establish that all information is anonymous. WP Statistics and security tools may process technical request information to generate statistics or protect the store.

The Commerce Centre separately counts product search phrases, searches without results and selected suggestions by day. This count table does not store visitor IP addresses, account IDs or tracking cookies. Filters reject some search terms resembling contact details. Counts help improve the catalogue and the daily product selection; they are not personal customer profiles.

The current configuration review did not identify a Google Analytics or Google Tag Manager measurement identifier. This notice therefore does not describe Google Analytics as an active analytics service. Any future activation needs a corresponding notice and appropriate consent controls where required.

Automated product selection, banners and blog or newsletter drafts use catalogue information and aggregate store signals. These functions do not decide a customer’s legal rights or entitlement to buy. Payment providers may perform separate automated fraud, eligibility or payment checks described in their own notices.

The contact form uses Google reCAPTCHA to help distinguish genuine requests from automated abuse. This involves communication with Google and may process device, network and interaction information; reCAPTCHA can set a cookie when it runs. See Google’s privacy policy and reCAPTCHA information.

Access controls, security plugins and logging help protect the store, accounts and communications. No internet service can promise absolute security. We assess incidents and notify affected people and regulators where the law requires it.

The store serves customers in Ireland. Some technology and payment providers, including Google, Stripe, Revolut and Brevo, operate internationally and may process information outside the European Economic Area. Their notices describe relevant entities, locations and safeguards.

Where we arrange a transfer requiring safeguards under the GDPR, we must establish a valid transfer basis, such as an applicable adequacy decision or appropriate contractual safeguards, and assess whether additional measures are needed. Contact shop@satellitedirect.ie for information about a particular provider or the safeguards relevant to your data. This notice does not assert that every provider has the same role or transfer arrangement.

Relevant sales invoices and supporting tax and accounting records generally need to be retained for six years under Irish record-keeping requirements. Some records may need to be held longer for a legal obligation or an ongoing dispute. This does not mean every copy of every customer detail must be kept for six years.

For enquiries, account records, security logs and backups, retention depends on the unresolved purpose, contractual or warranty obligations, applicable legal requirements and the need to establish or defend claims. Order and account records do not currently have a fixed automatic deletion schedule configured in WooCommerce. We are establishing a documented review and deletion schedule; you can contact us for details about a particular record.

Newsletter confirmation links expire after seven days; unconfirmed addresses do not receive marketing. When you unsubscribe, the newsletter removes the address from its active contact record and retains a suppression hash and limited evidence needed to honour the withdrawal. Consent and campaign records are kept only while needed for the newsletter, handling requests and demonstrating compliance, subject to review.

Product search count records are reviewed by the background process with a 90-day cutoff. This is a scheduled review, not a promise that all technical logs or other statistical records share the same retention period.

Depending on the circumstances, you may request access, correction, erasure, restriction or portability of your personal data, or object to processing based on legitimate interests. Where processing relies on consent you can withdraw it without affecting earlier lawful processing. You can object to direct marketing at any time.

Email shop@satellitedirect.ie or use our contact form. We may request proportionate information to verify your identity. We normally respond within one month; where the GDPR permits an extension for complexity or the number of requests, we will explain it within that first month. Rights are subject to applicable conditions, including necessary legal record keeping.

Newsletter messages include an unsubscribe link. Confirmation and service messages about an order are separate from marketing subscriptions.

You may complain directly to the Irish Data Protection Commission or another competent supervisory authority. Contacting us first is optional and does not limit that right.

We will update this notice when relevant practices or services change. The date at the beginning identifies this version. If a new use requires consent, updating this page alone does not provide it.